What is MuWo Trendz Return policy?
Our return policy allows for item(s) return and your choice of a full replacement item(s) or store voucher. However, we do have a couple simple requirements for processing a return.
You may want to return your order due to any of the following reasons:
| Reasons | Description |
|---|---|
| Damaged | The product is damaged in delivery |
| Defective | The product does not function as described in its manufacturer specification |
| Incorrect/wrong item | Not the product the customer ordered (e.g. wrong size or wrong color) |
| Missing items/parts | Missing items/parts as indicated in the packaging |
| Does not fit | Customer receives the size that was ordered but it does not fit |
| Website error | The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) |
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- It is within seven (7) days from the delivery date
- You have proof of purchase (order number, buying invoice, delivery note, bank statement)
- The product must not fall into the non-returnable product list (will be indicated in individual posting), such as under-garment, perishable goods etc.
- The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it, if any
- The product must not have been used or installed or had any data inputted
- All sealed items must not be opened
We will not accept returns for any of the following products:
| Category | Non-returnable Products |
|---|---|
| Mobiles & Tablets Consumer Electronics Computers & Laptops Cameras |
Apple's products (iPhone, iPad, iPod, iMac…) Electronic products with warranty activated or seal broken |
| Home Appliances | Electro-Refrigeration products |
| Clothes, Shoes & Bags Sports & Outdoors |
Accessories and Jewelry Socks, underwear, swimwear, swim caps Watches |
| Toys, Kids & Babies | Milk, baby food, food and beverage for moms & babies Baby underwear, baby swimwear |
| Media, Game & Music | Periodical books, newspapers, magazines and journals Video tape, DVD, VCD, audio, video games, softwares or products of the same type E-books, E-journals, E-coupons, coupons |
| Health & Beauty | Cosmetics and Fragrances Supplement products Personal pleasure products |
| Other products | Clearance products Free gifts Products exchanged from Premium program Food and Beverage Flowers and products with a limited period of use |
If your item has been in use for 7 days upon receipt; it can only be serviced. It cannot be returned.