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What is MuWo Trendz Return policy?
Our return policy allows for item(s) return and your choice of a full replacement item(s) or store voucher. However, we do have a couple simple requirements for processing a return.
You may want to return your order due to any of the following reasons:
Reasons Description
Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit Customer receives the size that was ordered but it does not fit
Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)
Unless otherwise stated in the product description, the general requirements for returns are as follows:
  • It is within seven (7) days from the delivery date
  • You have proof of purchase (order number, buying invoice, delivery note, bank statement)
  • The product must not fall into the non-returnable product list (will be indicated in individual posting), such as under-garment, perishable goods etc.
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it, if any
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened


We will not accept returns for any of the following products:


Category Non-returnable Products
Mobiles & Tablets 
Consumer Electronics 
Computers & Laptops 
Apple's products (iPhone, iPad, iPod, iMac…) 
Electronic products with warranty activated or seal broken
Home Appliances Electro-Refrigeration products
Clothes, Shoes & Bags 
Sports & Outdoors
Accessories and Jewelry 
Socks, underwear, swimwear, swim caps 
Toys, Kids & Babies Milk, baby food, food and beverage for moms & babies 
Baby underwear, baby swimwear
Media, Game & Music Periodical books, newspapers, magazines and journals 
Video tape, DVD, VCD, audio, video games, softwares or products of the same type 
E-books, E-journals, E-coupons, coupons
Health & Beauty Cosmetics and Fragrances 
Supplement products 
Personal pleasure products
Other products Clearance products 
Free gifts 
Products exchanged from Premium program 
Food and Beverage 
Flowers and products with a limited period of use


If your item has been in use for 7 days upon receipt; it can only be serviced. It cannot be returned.